We provide low stress veterinary services for your dog or cat, in the comfort of your home.
Our team is committed to providing gold-standard, tailored care to your pet. We are Fear Free certified professionals and are passionate about preventing and alleviating fear, anxiety & stress in pets. An innovative concept in veterinary health care, the Fear Free method significantly reduces the stress your pet experiences during vet visits. Heightened stress levels can change the results of a physical examination, therefore making accurate diagnoses and treatment plans difficult and less effective. Our vets and nurses constantly assess your pet’s fear, anxiety, and stress levels during their consultation and adapt the process to meet your pet’s individual needs.
All animals are handled in a gentle, force-free manner, with plenty of rewards to make the visit a more pleasant experience for them, and everyone involved. Animals that are highly stressed, are given the option to receive pre-visit pharmaceuticals before the visit to reduce any fear or anxiety.
Our whole team is ‘Fear Free’ certified, we take the mental wellbeing of your pet very seriously and we are committed to providing them with the best experience possible, everytime they see us.
we do things a little differently
All of our consultations are at least half an hour, to give your pet enough time to feel comfortable, and ensure their appointment isn’t rushed.
We utilise calming pheromone sprays, deodorises and sanitising wipes to help reduce the stress caused by the smell of other pets.
We do not use forceful handling techniques or aversive equipment on any animal. Instead we go at a pace your animal is comfortable with and we provide plenty of tasty treats, gentle pats and fun distractions. We will NEVER scruff a cat.
We would rather reschedule an appointment to when your pet is more comfortable, than force them into a situation that may make them become fearful of strangers and handling.
All needles, blood draws, nail clips, sample collection and other small procedures that don’t require sedation are done while you’re present, to minimise the anxiety caused by removing the animal from the person they trust most.
We will not use medication as a “last resort” when treating an anxious pet. Short acting medications such as Trazodone, Clonidine and/or Gabapentin are happily prescribed as a pre-med before their consultation to take the edge off and give them the best chance of a positive experience.
what can we help with?
Lump checks & tests
Ear infections & treatments
Behaviour & training advice
Wound treatment & management
Sedation for treatment
Specialist & surgical referrals
*Travel outside of these suburbs available at additional cost
More about the services we provide
Wellness checks – As our pets age more quickly than us, it is important for them to have regular health checks with a vet. This includes a full body (nose to tail) system assessment annually to bi-annually depending on their age.The vet may recommend blood and urine testing as part of a wellness check. These are simple and effective tests that give us important information about your pet’s internal health.
Vaccinations – Vaccinations help to keep your pet safe from some potentially deadly diseases. Vaccinations work by delivering a tiny amount of the infectious agent into the body which stimulates the body’s immune system to create antibodies for that agent. We use the most current vaccination protocols for dogs and cats.
For adult dogs, we recommend the triennial C5 vaccine which protects your pet from distemper, hepatitis and parvovirus for 3 years, and bordetella bronchiseptica and parainfluenza (canine cough/kennel cough) for one year.
For adult cats, we recommend the F3 vaccination which protects against panleukopaenia, rhinotracheitis virus and feline calicivirus vaccination yearly. If your cat is at risk of coming into contact with other cats on the street, then a feline aids vaccination (FIV) is also recommended yearly.
Our vets can also conduct titre testing prior to vaccinations, which can determine if your pet has enough antibodies in their system to fight the diseases we vaccinate against, without receiving a booster vaccination.
Parasite control – Intestinal worms, heartworm disease, fleas and ticks can be transmitted to your pet (and you) in a variety of different ways. These parasites can affect multiple body systems and result in serious illness, which can be lethal in extreme cases. Flea infestation, worm burdens and heartworm disease can be difficult to treat, therefore, prevention is the best option.
Our preferred products for dogs include Simparica, Cazitel & Proheart heartworm injection. For dogs that are needle phobic we recommend Simparica Trio.
Our preferred product for cats is Revolution Plus.
Weight management & nutrition advice – Good nutrition is important for development and longevity. Dogs and cats have different and specific nutritional needs. We have a variety of prescription diets, which are strongly recommended as they are tailored to your pets individual needs and will ensure they thrive. Our nurses can provide a feeding plan upon request.
Dental examinations & treatment plans – Dental disease can not only cause bad breath, but severe pain and inflammation that can affect your pet’s comfort and overall health. Prevention is key and it is important to get regular dental checks and perform at home dental care to prevent progression. Our vet team can put together a dental hygiene plan tailored to your pet which may include: advice on how to condition your pet to accept daily tooth brushing, prescription dental diet, dental chews.
Microchipping – Microchipping your pet will help to reunite you with them if they go missing. It is required by law that your pet is microchipped by the time they are 6 months old. The microchip is inserted under the skin between the shoulder blades. We use a local anaesthetic gel to help numb the skin prior to inserting the microchip needle.
In order to ensure your pet is comfortable and to reduce any negative experiences, some pets may require an injectable sedation in order to perform veterinary procedures. Examples of these procedures include: ear examination and flushing, grass seed removal, blood and urine collection, abdominal ultrasound, echocardiogram (heart ultrasound), anal gland flushing, nail trimming or anything that your pet perceives as threatening. In order to ensure the procedure runs safely and smoothly, our nurses will be closely monitoring your pet’s heart rate, respiratory rate, temperature, blood pressure and oxygen concentration throughout the procedure. We have the means to provide oxygen therapy if necessary.
Diagnostics & Pathology
Blood testing and urine testing – Blood and urine testing may be recommended by our vet to give us an insight into your pet’s internal health. As our pets age, conditions are more likely to develop and progress. Early detection of minor changes means early intervention. If a disease or condition can be detected before a pet shows signs of illness, steps can often be taken to manage or treat the problem before irreversible damage occurs.
Cytology (including fine needle aspirates) – Cytology is an important test that allows us to look at the types of cells under the microscope and diagnose infections associated with your pet’s skin, ears, or lumps.
Blood pressure measurement – used to diagnose and monitor hypertension (high blood pressure), which needs to be addressed and treated promptly to reduce the risk of brain, eye, heart, and kidney damage.
Ultrasound Imaging – Ultrasound is a non-invasive diagnostic tool that gives us a picture of your pet’s internal anatomy and can provide insight on the size, shape and texture of organs and vessels. If our vet recommends an ultrasound for your pet a medical consultant can be arranged to perform this at your home.
Echocardiogram & ECG – There are a number of different types of heart diseases that can affect our pets. An echocardiogram and ECG are the primary tools used to assess heart function and diagnose any underlying conditions. A medical consultant can be arranged to perform this at your home.
Geriatric & Palliative Care
When our pets begin to slow down or they are diagnosed with an illness sometimes extensive treatment or diagnostics are not a possibility. Our team is committed to working with you and your pet to make sure they live as comfortably and pain free as possible.
Arthritis management – Arthritis is a degenerative condition of joints which occurs when the cushion lying between the joints (cartilage) begins to break down leading to inflammation, swelling and pain. Signs that your pet may have arthritis include stiffness, slowing down, exercise aversion, reluctance to jump up and lethargy. While there is no cure for arthritis, early detection allows for successful management of the disease, ultimately leading to an increased quality of life. There are a variety of medications and nutraceuticals available for pets with arthritis to slow its progression and manage symptoms.
Quality of life management – Pain management is an important facet of quality of life management. We take a multimodal approach to this, which includes medications, nutraceuticals and/or referral for chemotherapy, physiotherapy, massage therapy, acupuncture, laser therapy.
Quality of life assessment – Knowing when your pet is in pain or suffering and when the time is right for their peaceful euthanasia is hard, especially if you don’t know what to assess. We support families through the end of life stages by providing in-home palliative care and euthanasia services so families can be less fearful of what is happening, more confident in making end of life decisions and ultimately provide their beloved pet with the final gentle goodbye they deserve.
Home euthanasia and cremation – Euthanasia can be one of the hardest decisions you will make as a pet owner, but can be one of the kindest options to allow your pet to pass away peacefully. We are committed to ensuring this difficult time is as comfortable and positive as possible for you and your pet. Aftercare options including cremation with Eden Hills Pet Cremation are available.
Our team are well versed in behaviour challenges your dog or cat may be having and can provide you with appropriate advice, recommendations and referrals. We take a holistic approach to behavioural medicine which involves the use of supplements, pheromones, medications, environmental enrichment, co-operative care and recommending and working alongside force free trainers.
Pet food including prescription diets, Hills & Royal Canin and maintenance diets, Prime 100, ZiwiPeak and Savour Life
Nutraceuticals including 4Cyte, Antinol, Zylkene
Dental hygiene products including; Dental diets, Greenies, Oravet, Pet Toothpaste & Toothbrushes
Treats and chews including; Prime 100, Savour Life, Laila & Me
Enrichment toys including; Kongs, West Paw, Lickimats, Zippy Paws
Training equipment including; Ruffwear Harnesses, Black Dog Wear