surrender

finding the best home for your pet

Our number one priority is to keep pets in their existing home where possible. However, we understand there are times when things don’t go to plan and sometimes circumstances outside of your control may lead you to make the heartbreaking decision to re-home your beloved pet.

prior to surrender

Before you make the final decision to surrender your pet, we urge you to consider alternative options for support that are available to you.

If you are experiencing hardship we may be able to provide you with support so that you can avoid rehoming your pet. Please read about our outreach programs here. Alternatively, it may be worth getting in touch with our friends at Pets of the Homeless to see if they could be of assistance.

Your pet may be struggling to cope and as a result is displaying undesirable behaviours. If this is the case, we recommend seeking support from a qualified, force-free behaviour trainer. You can access these services here.

process to surrender

1

Complete a questionnaire

The first step is to complete a questionnaire online. This form will take between 30 – 60 minutes to complete and will provide us with crucial information we need to determine how we can best assist you and your pet. We strongly encourage you to provide as much detail as possible so that we can ensure that your pet has the best chance at success.

2

Phone consultation

If after we review your questionnaire and we are in a position to assist you and your pet, then someone from our team will contact you to discuss the circumstances and your pets’ needs in more detail.

3

Behaviour assessment (dog only)

A behaviour assessment is necessary so that we can ensure, to the best of our ability, that your pet is placed in the most appropriate environment.

You will be required to take your dog to one of our preferred, force-free, animal behaviourists for an in person behaviour assessment located within Metro Melbourne.

4

Veterinary check

A veterinary health check of your pet is necessary so that we have a current and accurate understanding of your pets health status.

You will be required to bring your pet to one of our preferred veterinarians for an in person health check located within Metro Melbourne.

5

Handover

If we are in a position to welcome your pet into our care then we will proceed to secure a suitable foster home for them. Every animal is different and comes with their own unique set of circumstances, for this reason we are unable to provide you will a specific timeline on how long this may take.

6

Updates

We understand that you may want to be kept up to date with the progress and status of your pet’s adoption. Our team will endeavour to provide you with updates where possible and notify you once your pet has been adopted. Please note that we cannot make any guarantees that we will be able to provide this in every case though.

complete a surrender questionnaire

Please note, while we will do our best to assist you and your pet, we are unable to guarantee their placement within our foster program. Once your pet has been surrendered into our care, for privacy reasons we are unable to disclose information pertaining to their foster and adoptive home.